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Frequently asked questions

General questions

Phainky is an Australian-based technology company delivering SaaS development, custom websites and applications, AI integration, cybersecurity awareness & GRC programs, and professional digital training.

We work with startups, SMEs, enterprises, government bodies, and education institutions across Australia and international markets.

Phainky is registered and headquartered in Australia, with the capability to deliver services globally.

We combine technology, security, and training under one roof, focusing on long-term partnerships and real business outcomes.

You can contact us through our website to schedule a consultation and discuss your goals.

Product & service questions

Our services include SaaS development, custom web and app development, AI integration, cybersecurity awareness & GRC training, and ongoing software support.

Yes. All our solutions are tailored to your business requirements, industry needs, and users.

 

Yes. We can integrate with and enhance existing systems, platforms, and infrastructure.

 

Yes. In addition to building solutions, we train teams to use and manage them effectively.

 

Absolutely. We design all solutions with scalability and future growth in mind.

Pricing & billing questions

Pricing is based on project scope, complexity, and service type. We provide clear, upfront proposals.

 

Yes. We offer fixed-price projects as well as subscription and retainer models.

Ongoing costs may include hosting, support, maintenance, or SaaS subscriptions, depending on the service.

We accept standard business payment methods in line with Australian business practices.

 

Yes. We offer support, maintenance, and training retainers for ongoing engagement.

Technical support questions

Yes. We offer ongoing technical support and maintenance services.

 

Support includes bug fixes, updates, performance optimisation, and security monitoring.

Support requests can be submitted via email, support portal, or agreed communication channels.

 

Yes. SLAs are available for enterprise and long-term clients.

 

Yes. We assess and provide support for third-party systems where appropriate.

Shipping & delivery questions

All services are delivered digitally using secure online platforms and cloud-based systems.

 

Yes. On-site delivery is available for training and workshops, subject to location and agreement.

 

Delivery timelines depend on project scope and complexity and are agreed at the start.

 

We offer online, on-site, and hybrid training delivery options.

 

Yes. Phainky works with clients across Australia and internationally.